Cancellation Policies
I respect that your time is valuable and I appreciate that you understand mine is too
Clarity Sessions & Belly Binding/Sealing Sessions
I have a 24-hour cancellation policy for all individual sessions.
Any cancellations by you that occur 24 hours or more before the scheduled time are able to be re-booked at no additional cost to the client.
Any cancellations by you that occur within the 24 hour period will result in a cancelled booking fee being applied. The cancelled booking fee will be equal to the value of the consultation fee for that booking which had been made and subsequently cancelled (except at Elemental Beginnings' discretion for extreme circumstances).
In the event of my attending a birth, illness, emergency or severe weather, every effort will be made to reschedule services as soon as I am aware that I cannot keep our appointment. Payment for that visit will be applied to future services.
I do not issue refunds for cancelled appointments but will give you credit for my other services.
I have a 24-hour cancellation policy for all individual sessions.
Any cancellations by you that occur 24 hours or more before the scheduled time are able to be re-booked at no additional cost to the client.
Any cancellations by you that occur within the 24 hour period will result in a cancelled booking fee being applied. The cancelled booking fee will be equal to the value of the consultation fee for that booking which had been made and subsequently cancelled (except at Elemental Beginnings' discretion for extreme circumstances).
In the event of my attending a birth, illness, emergency or severe weather, every effort will be made to reschedule services as soon as I am aware that I cannot keep our appointment. Payment for that visit will be applied to future services.
I do not issue refunds for cancelled appointments but will give you credit for my other services.
Placenta Encapsulation Bookings
In the event your placenta is unavailable to you (e.g. sent to Pathology and not released) or if you change your mind and choose to terminate this contract more than 6 weeks from your EDD, any fees paid will be refunded in full less a $30 administration fee.
If you choose to terminate this contract less than 6 weeks from your EDD, do not notify me within 12 hours of birth, cancel this contract after releasing your placenta to me but before any preparations have begun or your placenta is deemed unsuitable for consumption due to improper storage on your behalf, I will return your placenta to you for disposal. Your $60 retainer will be used to cover administration and travel costs, but any other portion of the fee you have paid will be returned.
There will be no refund and payment will be due in full once preparation has begun, even if you choose not to take delivery of the finished products.
In the event your placenta is unavailable to you (e.g. sent to Pathology and not released) or if you change your mind and choose to terminate this contract more than 6 weeks from your EDD, any fees paid will be refunded in full less a $30 administration fee.
If you choose to terminate this contract less than 6 weeks from your EDD, do not notify me within 12 hours of birth, cancel this contract after releasing your placenta to me but before any preparations have begun or your placenta is deemed unsuitable for consumption due to improper storage on your behalf, I will return your placenta to you for disposal. Your $60 retainer will be used to cover administration and travel costs, but any other portion of the fee you have paid will be returned.
There will be no refund and payment will be due in full once preparation has begun, even if you choose not to take delivery of the finished products.
Birth Doula Bookings
If you choose to cancel the contract in whole, you may do so at any point before you reach 34 weeks gestation. Cancelling before 34 weeks means I will keep the retainer. I will return whatever balance remains that you have paid, excluding the Clarity Session and any prenatal visits you have had with me.
If you choose to cancel the contract in whole after you reach 34 weeks gestation or do not ask me to attend your birth on the day, there will be no refunds and I will keep, or you will owe me, the agreed upon full fee for service. The only exception to this will be for pregnancy loss.
I am a full spectrum doula and support birth in any trimester with any outcome.
If you call in good time and ask me to come to you, but no one attends your birth due to an error on my part (such as losing or inadvertently turning off our phones) I will refund the total amount paid less the cost of any prenatal care already provided and any postpartum care available to you. If you are unable to contact me, you are required to leave me a text on my mobile, and then contact your backup doula on her mobile, leaving a message on her phone as well.
If it is due to your failure to call me and ask me to attend your birth or you do not want a backup doula, I will keep, or you will owe me, the agreed upon full fee for service.
If my failure to provide service is due to circumstances beyond anyone's control (for example natural or catastrophic events); I will refund $200 and offer 10 hours of postpartum support.
If you have a precipitous (fast) birth and baby is born before I arrive, then I will still make my way to you and continue to provide support through the immediate postpartum. No refunds will be due, but an extra postnatal visit may be offered.
You may choose to transfer your 'credit' to any other services I provide instead of receiving any refund due
If you choose to cancel the contract in whole, you may do so at any point before you reach 34 weeks gestation. Cancelling before 34 weeks means I will keep the retainer. I will return whatever balance remains that you have paid, excluding the Clarity Session and any prenatal visits you have had with me.
If you choose to cancel the contract in whole after you reach 34 weeks gestation or do not ask me to attend your birth on the day, there will be no refunds and I will keep, or you will owe me, the agreed upon full fee for service. The only exception to this will be for pregnancy loss.
I am a full spectrum doula and support birth in any trimester with any outcome.
If you call in good time and ask me to come to you, but no one attends your birth due to an error on my part (such as losing or inadvertently turning off our phones) I will refund the total amount paid less the cost of any prenatal care already provided and any postpartum care available to you. If you are unable to contact me, you are required to leave me a text on my mobile, and then contact your backup doula on her mobile, leaving a message on her phone as well.
If it is due to your failure to call me and ask me to attend your birth or you do not want a backup doula, I will keep, or you will owe me, the agreed upon full fee for service.
If my failure to provide service is due to circumstances beyond anyone's control (for example natural or catastrophic events); I will refund $200 and offer 10 hours of postpartum support.
If you have a precipitous (fast) birth and baby is born before I arrive, then I will still make my way to you and continue to provide support through the immediate postpartum. No refunds will be due, but an extra postnatal visit may be offered.
You may choose to transfer your 'credit' to any other services I provide instead of receiving any refund due
Postnatal Doula Bookings
All fees for your package will be due as agreed to in our contract. No refunds will be given if you choose not to use all of your package and any money owing will be due.
In the event of my attending a birth, illness, emergency or severe weather, every effort will be made to reschedule services as soon as I am aware that I cannot keep our appointment. Payment for that visit will be applied to future service if already paid.
Any cancellations by you that occur 24 hours or more before a scheduled postnatal visit are able to be re-booked at no additional cost to the client.
Any cancellations by you that occur within the 24 hour period will result in a cancelled booking fee being applied. The cancelled booking fee will be equal to the value of the consultation fee for that booking which had been made and subsequently cancelled (except at Elemental Beginnings' discretion for extreme circumstances).
All fees for your package will be due as agreed to in our contract. No refunds will be given if you choose not to use all of your package and any money owing will be due.
In the event of my attending a birth, illness, emergency or severe weather, every effort will be made to reschedule services as soon as I am aware that I cannot keep our appointment. Payment for that visit will be applied to future service if already paid.
Any cancellations by you that occur 24 hours or more before a scheduled postnatal visit are able to be re-booked at no additional cost to the client.
Any cancellations by you that occur within the 24 hour period will result in a cancelled booking fee being applied. The cancelled booking fee will be equal to the value of the consultation fee for that booking which had been made and subsequently cancelled (except at Elemental Beginnings' discretion for extreme circumstances).